FAQ
SHIPPING INFO
- Orders will be processed within seven to ten (7-10) business days. Shipping confirmation will be sent once order has been processed. Orders are shipped Monday through Friday. Tracking information will be available once order has been shipped. We offer USPS Priority Mail to most locations.
Note: We will not issue a refund for orders that state being delivered but have not been received. If your tracking information states that your order has been delivered but you have not received it, address this issue with USPS. For orders that are returned as non-deliverable, we will issue store credit for the order fee, minus the shipping fee.
DOMESTIC & INTERNATIONAL
- Shipping fee will be displayed at point of checkout.
RETURN POLICY
- Items may be returned within five (5) business days of the date of delivery. Please send us an email directly at [email protected] with RETURN and your ORDER # in the subject line, to process return requests. All returned items must be in original condition (unworn, unwashed, tags attached). We recommend shipping returned packages with a tracking number, as lost packages without proof of receipt will not be given a refund.
Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.
CANCELLATION
- Changes to an order will only be reflected if the order has not yet been processed. If you need to make a change or cancel an order, please send us an email directly at [email protected] with CANCEL or MODIFY and your ORDER # in the subject line.
PRIVACY & SECURITY
- Any sensitive information entered on our site will not be sold, traded, or disclosed to a third party. All personal information is used for internal purposes only. If there are any changes to this policy, we will post an announcement on our homepage or notify you directly by email if you have subscribed to our mailing list.
Purchase for Personal Use Only
- You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
MOXY, LLC